Why LoyalGPT Exists
LoyalGPT was developed in response to the evolving needs and challenges faced by Loyal Source Government Services, particularly in the realm of data privacy and security. The decision to create LoyalGPT was influenced by a critical incident that highlighted the risks associated with using public AI models, particularly in handling sensitive personal information (PII).
Incident Overview
Between March 15 and March 31, an employee inadvertently uploaded PII (personal identifiable information) to the public ChatGPT, which lacked adequate privacy controls. This incident raised concerns within the organization regarding the security and privacy risks associated with using AI models that do not prioritize data protection.
Legal Department Intervention
In response to the incident, the Legal Department made the decision to restrict access to AI models that do not offer sufficient privacy measures to safeguard corporate data and PII. This decision was implemented on April 1, driven by the need to comply with data protection regulations, mitigate the risk of data breaches, and uphold the organization's commitment to protecting employee and customer information.
Rationale for LoyalGPT
Data Privacy: LoyalGPT prioritizes data privacy by ensuring that all interactions and data processing occur within the corporate environment, mitigating the risk of unauthorized access or exposure of sensitive information.
Security: By utilizing a dedicated AI model (GPT-4) and implementing robust security measures, LoyalGPT offers a secure platform for employees to collaborate and access information without compromising data integrity.
Compliance: LoyalGPT aligns with regulatory requirements and internal policies governing the handling of PII and corporate data, providing assurance to stakeholders that data privacy and security are paramount considerations.
Customization: LoyalGPT's features, such as document upload and internal information AI search, are tailored to meet the specific needs of Loyal Source Government Services, enhancing productivity and efficiency while maintaining data privacy.
Innovation: LoyalGPT represents the first fully internally developed and serverless application within the organization, showcasing our commitment to innovation and technological advancement.
Contact Information
For further inquiries or information about LoyalGPT, please contact:
Justin Harbour
Azure Cloud Architect Email: Justin.harbour@loyalsource.com
Conclusion
LoyalGPT represents a proactive approach to addressing the challenges associated with AI usage in a corporate environment, particularly in light of recent incidents involving data privacy breaches. By prioritizing data privacy, security, compliance, and customization, LoyalGPT ensures that employees can leverage AI capabilities without compromising sensitive information, thereby fostering a culture of trust, collaboration, and innovation within the organization.